Job Title: E- Channel Manager – Operations Organisation: Finance Trust Bank…
Banking Jobs – Manager, Alternative Channels at Centenary
Reports to: Chief Manager, Alternative Channels & Business Systems
Centenary Bank, the leading Commercial Microfinance Bank in Uganda seeks to recruit suitably qualified, experienced and competent persons in the following fields;
Job Summary: Responsible for the management and growth of all Alternative Channels and ensure provision of full time availability services to meet customer needs.
Key Duties & Responsibilities:
· To ensure full availability (24/7) of the Position System and e-Channels including ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with ICT policy , procedures and Banks Strategic Plan.
· To facilitate customer focused initiatives for ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with Operations strategy.
· To liaise with all internal Service Delivery Divisions of the Bank in tracking and responding to customer queries / complaints to ensure smooth operations of the Postilion System and the e-Channels in line with ICT policy and procedures.
· To manage relationship with vendors for information technology solutions related to Postilion System and e-Channels in line with the SLA between the Bank and the Vendors.
· To Manage and mitigate risks related to information technology solutions for the Postilion System and e-Channels in line with Banks ICT Policy, Regulations and Risks guidelines.
· To Review and document the application of the Software Releases/updates for e-Channels in line with the ICT Policy and Vendor specifications.
· To ensure that periodic Backups are taken and documented, plan and supervise the annual DR Testing of the E-Banking Systems.
· Develop and document standard procedures for monitoring performance of the E-Banking Systems in line with ICT Policy and procedures. Prepare and coordinate the Preventive Maintenance Schedules line with manufacturer’s guidelines and ICT Policy and guidelines
Qualifications, Skills & Experience:
· Minimum of Bachelors degree in any of the following – Computer Science, Information Technology, Business Computing, Electrical Engineering and Telecommunication Engineering.
· Relevant Postgraduate qualifications will be an added advantage.
· Should have 4 years experience in Electronic Channel/Banking management including ATM, Mobile Banking System, Point of Sales, Internet Banking in a financial institution
· In-depth knowledge of the Electronic Banking Industry, the required technologies and the Vendors/Providers
· Prior experience managing people in a direct reporting structure.
· Strong research, analytical, planning and problem solving skills
· Familiarity with Project Management methodologies.
· Experience working with and negotiating with third-party Service providers.
· High energy, flexibility, ability to multi-task, prioritize and deliver under pressure on a 24/7 basis.
· Communication skills (both verbal and written) with a successful track record of working with all levels of internal and external teams.
How to apply:
Interested staff who fully meet the above specifications are invited to apply by:
Downloading an application for employment form from www.centenarybank.co.ug
Fill “the form and enclose an updated Curriculum Vitae (CV), plus any other copies of academic credentials that may not be on file
Submit the application not later than 18th December, 2012 to:
General Manager Human Resources Centenary Bank. Mapeera House: Plot 44-46 Kampala Road and Plot 2 Burton Street P. O. Box 1892 – Kampala
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