Organisation: Uganda Development Bank Ltd
Location: Kampala, Uganda
Job Purpose: Operate and maintain a system of handling customer queries while
maintaining record of Internal and external correspondence in line with bank policy.
maintaining record of Internal and external correspondence in line with bank policy.
Essential Duties and Responsibilities:
· Handle incoming and outgoing calls in line with the established customer care guidelines
· Operate and maintain a system of handling customer queries in line with customer care guidelines
· Provide information about bank’s products and services in line with existing bank policies and procedures
· Make reports on problems related to receiving and sending telephone calls in line with customer care guidelines
· Maintain a record of outgoing calls and in incoming calls and their respective destination
· Ensuring proper coordination between the internal and external customers and the various bank departments.
· Handle incoming and outgoing mails in line with the established customer care guidelines.
· Manage the Bank’s reception desk
Qualifications, Skills & Experience:
· Minimum of Bachelor’s degree in any profession.
· Minimum of 3 years cognate experience
Age limit: Not more than 30 years
How to Apply:
If you believe you meet our requirements and you desire to join our team, please send your application, detailed curriculum vitae and copies of all academic certificates addressed to:
The Principal Officer, Human Resources
Uganda Development Bank Ltd
15A Clement Hill Road
Ruth Towers P.O. Box 7210, Kampala Telephone: 256 (41) 4355 550(4355 555)
Fax: 256(41)4355556
Web site; www.udbl.co.ug
Email address: [email protected]
Uganda Development Bank Ltd
15A Clement Hill Road
Ruth Towers P.O. Box 7210, Kampala Telephone: 256 (41) 4355 550(4355 555)
Fax: 256(41)4355556
Web site; www.udbl.co.ug
Email address: [email protected]
Deadline: 29th December, 2012
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