Job Title: Service Desk Analyst
FINCA International, Africa Regional Office
FINCA International, one of the world’s leading microfinance institutions, provides financial services to more than 725,000 clients through 21 wholly – owned and operated subsidiaries in Africa. Eurasia, Latin America and Greater Middle East. FINCA’s mission is to provide small loans of working capital to low-income families to help alleviate poverty.
FINCA International is seeking to recruit dynamic, serf motivated, result oriented professionals to fill the position above to support the subsidiaries in Africa
Detailed job descriptions can be accessed from the FINCA website www.finca.org
Reporting: The Service desk analyst will report to the Regional IS Manager He / She will be part of the regional FINCA Services Africa team.
Key Duties & Responsibilities
· To effectively contribute to managing Call. Incident, and Order to ITIL standards in order to resolve technical queries,
· To be multi skilled in providing support for any customers raising issues with IS demonstrating the ability to learn technical concepts quickly
· To deliver world class customer service to colleagues in all Business areas of the FINCA Africa as agreed to be supported by Information services.
· To accept new business in by demonstrating knowledge sharing best practices and ensuring the high quality of handover into Live support
· To ensure the accessibility of the FINCA Services IS organization
Knowledge and Education:
· Bachelors’ degree in Computer Science or related fields
· ITIL Certificate
· Advanced proficiency in Microsoft Access and Excel required
· Knowledge of commercial or microfinance or other similar platform highly desired
How to Apply
Applicants can submit online applications or deliver their documents which should include, an application letter and CV to:
FINCA International,
Africa Regional Offices,
Plot 11 Portal, Adam House Block B
OR send by email to [email protected]
Africa Regional Offices,
Plot 11 Portal, Adam House Block B
OR send by email to [email protected]
FINCA is an equal opportunity employer