IT Database Degree Jobs at FINCA – Senior Regional Flexcube Administrator

FINCA International, Africa Regional Office

FINCA International, one of the world’s leading microfinance institutions, provides financial services to more than 725,000 clients through 21 wholly – owned and operated subsidiaries in Africa. Eurasia, Latin America and Greater Middle East. FINCA’s mission is to provide small loans of working capital to low-income families to help alleviate poverty.

FINCA International is seeking to recruit dynamic, serf motivated, result oriented professionals to fill the position above to support the subsidiaries in Africa
Detailed job descriptions can be accessed from the FINCA website www.finca.org
Job Summary: The Senior Regional FLEXCUBE Administrator’(SRFA) is an integral part of one of the regional core banking application supporting teams, participates in process of integration of FLEXCUBE core banking application within the regional network of FINCA affiliates. Being a leader for the FLEXCUBE Regional Support Team, the SRFA will be responsible for organization and management of regional work related to FLEXCUBE maintenance and support, as well as the personnel responsible for this work. The SRFA will work closely with Operational and Finance Departments of regional FINCA affiliates, as well as with regional and corporate business and IT professionals, with an aim to improve the efficiency of the FLEXCUBE deployment and utilization processes.
Key Duties & Responsibilities
·         In coordination with Project Manager and affiliate management team, assess the risks related to the correct definition and alignment of migration requirements from legacy system into the new core banking application
·         Provide the regional support stuff personnel with appropriate orientation and ongoing training to maintain their knowledge, skills, abilities, internal controls and security awareness at the level required to achieve organizational goals.
·         Conduct a regular performance evaluation to Regional Support Team on a basis of individual objectives derived from the organization’s goals, established standards and specific job responsibilities.
·         Focus quality management on determining the requirements by affiliates and aligning them to the IT standards and practices.
·         Coordinate the preparation of technical infrastructure for pre-production and production phases
·         Coordinate in core banking application implementation process, lead the affiliate’s Application Support Team and manage the data migration preparation and execution phases. SRFA is responsible for
·         In coordination with vendor s team manage the process of providing support and operability of FLEXCUBE software used during implementation (Day-0, UAT, Support, Migration, Training, etc)
·         In coordination with vendor ‘s team manage the activities performed by FLEXCUBE support team after the implementation
·         Ensure timely resolution of issues and requests escalated on regional level in coordination with vendor’s team.
·         Manage regional support and help-desk (level 2) personnel.
·         Manage the initial level support provided by Regional Support Team to the questions and issues related to Corporate Data Warehouse, reported by the regional and affiliate level personnel.
·         Ensure the timely and transparent communication to the issue source, in terms of current status and resolution timeframes of all issues reported.
·         Ensure that all problems escalated by affiliate Support team are respectively categorized into related groups, determine the category, impact, urgency and priority.
·         Being a leader of the core banking application supporting team. SRFA is responsible to continue the collaboration with affiliates’ and Vendor’s support teams:
·         Ensure that FLEXCUBE installation and maintenance procedures are updated and describe installation and configuration instructions for:
·         Review the performance of Regional Support Team, analyze the cause of any deviations from standard issue resolution process and initiate remedial action to address the underlying causes
·         Monitor the processes coordinated by Affiliate s Support Team related to organization of sufficient testing of all modification and additions to FLEXCUBE parameterization before the changes are released on production environment.
·         Work with program team and vendor consultants to define a set of performance targets for FLEXCUBE application.
·         Monitor the post-implementation performance of FLEXCUBE Retail application.
·         Ensure the application adequately responds the functional needs of the affiliate.
Knowledge and Education:
·         Knowledge of relational databases, normalization of entities and processes;
·         Strong expertise in Oracle PL/SQL.
·         Should be aware of various OS like WIN 2003 and UNIX and how to operate in these environments;
·         Experience with FLEXCUBE Core Baking Application is a plus
·         Experience with IBM WAS and IBM WAS MQ is a plus
·         Experience with Oracle Database administration is a plus
Experience:
·         Over 5 years of experience within a technical or consulting environment, financial services, microfinance or banking; ideally with 2+ years of management experience in supporting the mission-critical core-banking applications
·         Over 2 years of experience in Oracle PL/SQL, proven ability to create and analyze complex scripts;
·         Must have experience in production releases and backup procedures relating to the production release i.e releases management and process.
How to Apply
Applicants can submit online applications or deliver their documents which should include, an application letter and CV to:
FINCA International,
Africa Regional Offices,
Plot 11 Portal, Adam House Block B
OR send by email to Africa.hub@finca.org  
FINCA is an equal opportunity employer
Deadline:  20th October, 2012.

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