Location: Kampala, Uganda
Company: Electricity Regulatory Authority
Reports to: Public Relations Officer
Job purpose: To provide the first point of contact for all ERA external stake holders while promoting a professional and stakeholder focused image of the organization.
Key Duties & Responsibilities
- Orderly and efficient receipt of stakeholders and incoming mail
- Directing stakeholders with complaints to respective Electricity Consumer Committees and relevant officers
- Receive and classify feedback from Electricity Consumer Committees and follows up with respective stakeholders.
- Acting as centralized receiver of in-coming and out-going telephone calls and routing them efficiently to relevant offices
- Maintain a fresh image of the front office through creative and innovative office arrangements
- Maintains a log of and making periodic reports on the visitors received at ERA and their institutional representations
- Maintain a dynamic communication channel with ERA staff in the field and keep an updated log of staff and transport facilitators in the field
- Be able to provide all stakeholders preliminary information on the sector with respect to licensing and opportunities before directing them to specific officers
- Be conversant with all stakeholder publications in ERA at anytime and explain the details therein to any inquiring stakeholder.
Competencies and Skills:
Minimum Education and Experience
Minimum Education and Experience
- Excellent communication and Organizational skills.
- Good Telephone etiquette.
- Pleasant personality and demeanor
- Fluent in English (working knowledge of some local languages will be an advantage)
- Ability to work in a multi-tasking environment
- A good Team player, Creative and Proactive
- Proficiency in MS Office applications
Qualifications:
- At least a Diploma in Secretarial Studies, Office Management, Organizational Behavior OR Hospitality Management
- Other relevant and advanced qualification will be an added advantage.
Experience: Minimum of 3 years experience in a similar position in a reputable/comparable organization.
Age: At least 25 years but not more than 35 years.
How to apply:
Applicants should submit by recorded delivery their applications and enclose copies of:
Covering letter and detailed CV, Copies of academic and professional certificates, Address of applicant addressed to:
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15, Shimoni Road
P.O Box 10332, Kampala- Uganda
Electricity Regulatory Authority
Plot 15, Shimoni Road
P.O Box 10332, Kampala- Uganda
Deadline: 7th Sept 2012