Position: Support Specialist
Job Purpose:As a Support Specialist in Human Resources you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
- Provide timely and accurate response to customer requests.
- Analyze customer issues and requirements and facilitate solutions.
- Analyze business requirements and tailor software solution using FreeBalance software.
- Learn and understand clients’ environment and assist with utilizing the product to the full potential.
- Act as primary support specialist contact for the client during deployment and post-implementation needs.
- Collaboratively develop and deliver functional training to clients.
- Provide support in proposals.
- Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients.
- Develop new or modify existing custom solutions, including forms and reports.
Education and Experience:
- University degree in Commerce, Finance and/or Human Resource.
- Demonstrate previous experience supporting customers for translating business issues and providing solutions.
- Experience in using Windows Operating Systems and other productivity tools such as MS Office Suite.
- Knowledge and or background with ERP systems is considered an asset.
- Previous working experience with Governments is considered an asset.
- Ability to travel and read, write, speak English fluently.
- Ability to speak French is considered an asset. Ability to relocate and travel.
This is a full-time position supporting Africa customers.
How to apply:
To apply for this position, please send us an email at [email protected] with your cover letter and resume.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.