Manager, Alternative Channels – Centenary Bank

Centenary Bank, the leading Micro Finance and Commercial Bank in Uganda seeks to recruit suitably qualified, experienced and competent persons in the following fields;

Manager, Alternative Channels

Reports: Chief Manager, Alternative Channels & Business Systems Division,Business Technology Division

Role: Responsible for the management and growth of all Alternative Channels and ensure provision of full time availability services to meet customer needs.

Key Result Areas

1. To ensure full availability (24/7) of the Postilion System and e-Channels including ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with ICT policy . procedures and Banks Strategic Plan.

2. To facilitate customer focused initiatives for ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with Operations strategy.

3. To liaise with all internal Service Delivery Divisions of the Bank in tracking and responding to customer queries / complaints to ensure smooth operations of the Postilion System and the e-Channels in line with ICT policy and procedures.

4. To manage relationship with vendors for technology solutions related to Postilion System and e-Channels in line with the SLA between the Bank and the Vendors.

5. To Manage and mitigate risks related to technology solutions for the Postilion System and e-Channels in line with Banks ICT Policy, Regulations and Risks guidelines

6. To Review and document the application of the Software Releases/updates for e-Channels in line with the ICT Policy and Vendor specifications.

7. To ensure that periodic Backups are taken and documented, plan and supervise the annual DR Testing of the E-Banking Systems.

8. Develop and document standard procedures for monitoring performance of the E-Banking Systems in line with ICT Policy and procedures.

9. Prepare and coordinate the Preventive Maintenance Schedules line with manufacturer’s guidelines and ICT Policy and guidelines.

How to Apply

Interested persons should visit our website for more details. Persons who fully meet the required specifications are invited to apply;

a. Downloading an application form for employment from www.centenarybank.co.ug

b. Fill it and enclose an application letter, Curriculum Vitae (CV), three referee and applicable Academic Documents.

c. Submit the application not later than one week from the date of the advertisement to:

The General Manager, Human Resources Centenary Rural Development Bank Plot 16, Namirembe Road P. O. Box 1892. KAMPALA

Only shortlisted candidates will be contacted.

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