Quality Assurance Manager – Marie Stopes Uganda (MSU)

Quality Assurance Manager    
Summary:
Take a front seat
role in the family planning and reproductive health revolution in Uganda. Marie
Stopes Uganda (MSU) is the largest and fasting growing organization of its type
in the country, preparing for a period of rapid expansion with support from the
UK and US governments. We aim to save and improve many thousands of Ugandan
lives. We are looking for a proactive, experienced and strategically-minded
individual, to ensure clinical quality in delivery of MSU’s wide array of
multi-donor projects, including its combined $38 million 5-year LTM family
planning programme. This role reports into the Medical Development Director.
MSU is a
client-centred and results-oriented social enterprise. We deliver high quality,
effective and sustainable family planning and reproductive health interventions
across every district of Uganda. MSU has 25% of the market share in modern
contraceptives and, in 2011, safely delivered 35,000 babies and contributed 4%
points to Uganda’s contraceptive prevalence rate (now at 26% for modern
methods). MSU has enjoyed 20% year on year growth since 2007. Leading clinical
management at MSU, this role will further our mission, and you will adhere to
MSU’s core values: mission driven customer focused results orientated
pioneering sustainable people centered.
Description:
Reporting to the
Medical Development Director, the Quality Assurance Manager’s (‘QAM’)’s main
role is to relentlessly pursue the highest quality of clinical excellence
across all MSU service delivery points. Working with both MSU’s channel
leaders, the QAM will manage a small team of QA officers to ensure
standardisation of clinical best practice across the programme. A key
performance indicator will be the delivery of world class Quality Technical
Audit scores across the entire MSU programme. This person is expected to be
able to interface comfortably with key external stakeholders and donors as well
as MSU directors, managers, private healthcare providers and clinical field
teams. It is particularly important that the post holder is able to sustain a
close, sustained and collaborative partnership with operational staff in the
support office and field, so that the highest clinical quality standards remain
a focus of operational activities. In particular, this post holder will ensure
his team members are well integrated into the work and planning of the
Operations and the Private Sector Partnerships teams.
Your role will be to ensure:
·        
Quality Assurance: Responsible for the clinical standards, protocols and policies and
standardisation of Reproductive Health services provided by MSU country
programmes.
·        
Training: Responsible for increasing the capacity of MSU, including Blue Star
providers, to deliver high quality reproductive health services through the
development and implementation of a capacity strengthening and technical
assistance programme
·        
Innovation: Facilitate and support the development of clinical innovations for RH
services.
·        
Clinical Governance: Responsible for clinical governance is
maintained
·        
Project Management: Ensure MDT’s work is aligned to project
requirements, meeting targets and working to budget.
·        
Maintenance
of own professional knowledge and skills
·        
As the
Director’s alternate, able to well represent MSU externally
·        
Leadership: Management of the QA team
Skills and Experience Qualifications:
·        
Fully
qualified Medical doctor, with current full registration in Uganda
·        
An
advanced degree in a health related discipline and/or project management
desirable
·        
Masters
degree in Obstetrics and Gynaecology.
     
     Desirable Experience:

·        
At least
5 years’ post-qualification experience in reproductive health.
·        
At least
2 years’ team leadership/management experience
·        
Experience
of coaching and training other health professionals
·        
Experience
of working overseas, particularly in the developing world 
Skills:
·        
Excellent
communication and interpersonal skills
·        
Computer
literate
·        
Excellent
English, written and spoken
·        
Other
Ugandan languages desirable
·        
Ability
to manage a heavy and fluctuating workload
·        
Ability
to manage conflicting priorities, with good organisational skills
·        
Prioritisation
of own workload
·        
Ability
to handle a steep learning curve
·        
Comfortable
working in an international/cross-cultural setting.
Attitude / Motivation:
·        
Pro-
choice
·        
Enthusiastic,
positive, determined
·        
Calm
under pressure
·        
Flexible
·        
Assertive
and diplomatic
·        
Able to
work on own initiative
·        
Sound
judgement
·        
Able to
work as part of a team
·        
Highly
developed communication skills
·        
Commitment
to client centred care
·        
Motivated
by the improvement of clinical standards
·        
Interest
in international/developing world issues
·        
Willing
to undertake significant travel, on a regular basis (between a quarter and a
third of the year is likely to be required for trips in Uganda)
·        
Willing
to do media interviews for television and radio.
How to Apply:
 Interested applicants should submit an
application letter together with their detailed curriculum vitae only to the
postal or email addresses below. This MUST reach MSU by close of business 15
March 2012. Marie Stopes Uganda is an equal opportunity employer.
Human Resource and Administration Manager
Plot 1020, Kisugu-Muyenga, P. O. Box 10431, Kampala – Uganda
quoting ‘Quality Assurance Manager 2012’
(Only shortlisted candidates will be contacted.)
No Telephone Calls Please.

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