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IT Officer NGO Jobs – WaterAid
Job Title: IT Officer
Organization: WaterAid
Duty Station: Kampala,
Uganda
Uganda
Reports to: Office Manager
About Us:
WaterAid’s Vision is of a world where everyone has access to safe water
and sanitation. Our mission is to transform lives by improving access to safe
water, hygiene and sanitation in the world’s poorest communities, WaterAid
works with partners to maximize its impacts for policy change/influence. WaterAid works through supporting local
organizations and government authorities to design low cost sustainable
projects using appropriate and affordable technologies that can be managed by
the community itself. WaterAid also
seeks to influence the policy change through government and other key
international organizations to secure and protect the right of poor people to
safe, affordable water and sanitation services.
and sanitation. Our mission is to transform lives by improving access to safe
water, hygiene and sanitation in the world’s poorest communities, WaterAid
works with partners to maximize its impacts for policy change/influence. WaterAid works through supporting local
organizations and government authorities to design low cost sustainable
projects using appropriate and affordable technologies that can be managed by
the community itself. WaterAid also
seeks to influence the policy change through government and other key
international organizations to secure and protect the right of poor people to
safe, affordable water and sanitation services.
Job Summary: The IT Officer
will maintain an overall operational leadership of the IT function with an aim
to improve and meet the information technology needs which support and add
value to WaterAid. The incumbent will administer and implement ICT
infrastructures for WaterAid Uganda and contribute to organizational policy
with regard to quality standards and technology related planning. The IT
Officer will be proactive and make recommendations for improvement of IT support
as required.
will maintain an overall operational leadership of the IT function with an aim
to improve and meet the information technology needs which support and add
value to WaterAid. The incumbent will administer and implement ICT
infrastructures for WaterAid Uganda and contribute to organizational policy
with regard to quality standards and technology related planning. The IT
Officer will be proactive and make recommendations for improvement of IT support
as required.
Key Duties and
Responsibilities:
Responsibilities:
Technical:
·
The Information Technology Officer is
responsible for setting up, maintaining, and providing technical support the
Country Programme
The Information Technology Officer is
responsible for setting up, maintaining, and providing technical support the
Country Programme
·
Manage all IT support services and ensure that
adequate level of support is being provided to the organization and users.
Manage all IT support services and ensure that
adequate level of support is being provided to the organization and users.
·
The incumbent will implement and manage key
systems and services that provide the required ICT environment for WaterAid
Uganda
The incumbent will implement and manage key
systems and services that provide the required ICT environment for WaterAid
Uganda
·
Lead on the roll-out and implementation of new
global systems in the Country Programme.
Lead on the roll-out and implementation of new
global systems in the Country Programme.
·
Ensure standard backups are completed
successfully on a daily basis and in accordance with the established
procedures.
Ensure standard backups are completed
successfully on a daily basis and in accordance with the established
procedures.
·
Additionally, ensure that the off-site data
warehousing facility is operational and running as planned.
Additionally, ensure that the off-site data
warehousing facility is operational and running as planned.
·
In charge of the registration and administration
of WaterAid’s operating system, software licenses, and IT assets.
In charge of the registration and administration
of WaterAid’s operating system, software licenses, and IT assets.
·
Maintain and regularly update thorough
documentation relating to the network configuration and its administration.
Maintain and regularly update thorough
documentation relating to the network configuration and its administration.
·
Ensure availability of pooled knowledge in the
event of a disaster.
Ensure availability of pooled knowledge in the
event of a disaster.
·
Implements and manages the storage facilities
that provide for backup and archiving of critical data, sharing of common data
and active devices.
Implements and manages the storage facilities
that provide for backup and archiving of critical data, sharing of common data
and active devices.
Systems and Procedures:
·
Act as the primary point of contact for hardware
problems, maintenance and repair with approved suppliers.
Act as the primary point of contact for hardware
problems, maintenance and repair with approved suppliers.
·
Identifying training and support needs for users
and developing and/or sourcing the training required to encourage WaterAid
staff knowledge, understanding and utilisation of IT hardware and software
deployed at WaterAid.
Identifying training and support needs for users
and developing and/or sourcing the training required to encourage WaterAid
staff knowledge, understanding and utilisation of IT hardware and software
deployed at WaterAid.
·
Monitor and ensure that IT policies, such as
Internet, email and anti-virus policies are adhered to for all desktop users.
Monitor and ensure that IT policies, such as
Internet, email and anti-virus policies are adhered to for all desktop users.
·
Ensure policies are implemented, functioning
properly and corrective action is taken if any violations are identified.
Ensure policies are implemented, functioning
properly and corrective action is taken if any violations are identified.
·
Lead on IT/data disaster recovery planning and
in particular to maintain strategies related to technical service provision and
recovery.
Lead on IT/data disaster recovery planning and
in particular to maintain strategies related to technical service provision and
recovery.
Learning and Development:
·
Stay abreast with new developments and
advancements in information communication technology (ICT) and make suggestions
for improvements to services provided.
Stay abreast with new developments and
advancements in information communication technology (ICT) and make suggestions
for improvements to services provided.
·
Inform users of any anticipated downtimes and
ensure that alternatives are available to users for email communication.
Inform users of any anticipated downtimes and
ensure that alternatives are available to users for email communication.
Reporting:
·
Prepare monthly, quarterly, bi-annual and annual
reports to the line manager on IT related activities.
Prepare monthly, quarterly, bi-annual and annual
reports to the line manager on IT related activities.
·
Manage and ensure inventory of IT assets and
responsible for year-end physical count and report.
Manage and ensure inventory of IT assets and
responsible for year-end physical count and report.
·
Send regular feedback to management on IT issues
highlighting problems and special initiatives taken.
Send regular feedback to management on IT issues
highlighting problems and special initiatives taken.
·
Plan, implement, monitor and report that the ICT
budget to ensure cost effectiveness.
Plan, implement, monitor and report that the ICT
budget to ensure cost effectiveness.
·
Provide troubleshooting solutions
Provide troubleshooting solutions
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the WaterAid IT Officer
employment opportunity must hold a Bachelor’s Degree in Information Technology
The ideal candidate for the WaterAid IT Officer
employment opportunity must hold a Bachelor’s Degree in Information Technology
·
At least six years’ experience supporting and
troubleshooting Windows PCs, servers, printers and networks or similar work
environment; Microsoft or networking certifications on the above platforms
preferred
At least six years’ experience supporting and
troubleshooting Windows PCs, servers, printers and networks or similar work
environment; Microsoft or networking certifications on the above platforms
preferred
·
Excellent communication skills.
Excellent communication skills.
·
Local IT market awareness desired
Local IT market awareness desired
·
Broad knowledge and understanding of anti-virus
software and how viruses propagate and infect.
Broad knowledge and understanding of anti-virus
software and how viruses propagate and infect.
·
Good knowledge of peer-to-peer e.g. in workgroup
consisting of Microsoft Windows, server-based networking e.g. based on the
domain model of Microsoft Windows and Active Directory,
Good knowledge of peer-to-peer e.g. in workgroup
consisting of Microsoft Windows, server-based networking e.g. based on the
domain model of Microsoft Windows and Active Directory,
·
Good knowledge of equipment for organizing,
protecting, and troubleshooting LAN and WAN hardware.
Good knowledge of equipment for organizing,
protecting, and troubleshooting LAN and WAN hardware.
·
Awareness of technologies for securely
interfacing private corporate networks with unsecured public ones, such as
firewalls, proxy servers, and packet-filtering routers.
Awareness of technologies for securely
interfacing private corporate networks with unsecured public ones, such as
firewalls, proxy servers, and packet-filtering routers.
·
Understanding of VOIP, SIP based telephony and
Microsoft Lync software
Understanding of VOIP, SIP based telephony and
Microsoft Lync software
·
Show commitment to WaterAid’s values and a
working style that reflects these
Show commitment to WaterAid’s values and a
working style that reflects these
·
Good team player, able to work in a
collaborative way
Good team player, able to work in a
collaborative way
·
Excellent customer service skills
Excellent customer service skills
·
A helpful and supportive attitude
A helpful and supportive attitude
·
Excellent problem solving and communication
skills.
Excellent problem solving and communication
skills.
·
Ability to take on projects and work on own
initiative
Ability to take on projects and work on own
initiative
How to Apply:
All suitably qualified and interested candidates should send their
updated CVs and motivation letters to: WAUrecruitment@wateraid.org including
three work related referees. Emails should not exceed 2MB.
updated CVs and motivation letters to: WAUrecruitment@wateraid.org including
three work related referees. Emails should not exceed 2MB.
NB: In order to apply for
this role, you must be able to demonstrate your eligibility to work in Uganda.
this role, you must be able to demonstrate your eligibility to work in Uganda.
Deadline: 30th
November, 2016
November, 2016
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